VolleyBug Private Lesson Cancellation Policy
At VolleyBug, we are committed to providing high-quality, focused training sessions for every athlete. To ensure fairness, proper scheduling, and respect for everyone’s time, the following cancellation policy applies to all private and small-group lessons.
1. 24-Hour Cancellation Requirement
- Cancellations or rescheduling requests must be made at least 24 hours in advance of your scheduled session.
- Requests made within this window will receive full credit toward a future session.
2. Late Cancellations
- Cancellations made less than 24 hours before the session will result in a 50% session charge.
- This reflects the difficulty in filling last-minute openings.
3. No-Shows
- Failure to attend a scheduled session without notice will result in a 100% charge of the session fee.
- No credit or reschedule will be provided.
4. Emergency Exceptions
- We understand that emergencies happen.
- In cases of illness, injury, or family emergency, exceptions may be made at Coach Bobbye’s discretion.
- Communication is key — please notify us as soon as possible.
5. Late Arrivals
- Sessions will end at the scheduled time, regardless of arrival time.
- Late arrival does not extend the session or reduce the fee.
6. Weather & Facility Issues
- If a session is canceled by VolleyBug due to weather or facility issues, you will receive:
- A full reschedule, or
- A full credit
7. Group Session Responsibility
- For shared private sessions, the person booking the session is responsible for ensuring all participants attend.
- Last-minute cancellations by additional athletes do not reduce the session cost.
Our Philosophy
Consistency drives development. Respecting scheduled training time allows us to serve every athlete at the highest level and keep sessions running efficiently.
Contact for Changes
📞 623-703-9611
